Refund Policy
Last updated: May 2026
Our Commitment
We want every parent to get real value from their Analysis Pass. If something goes wrong or the experience doesn't meet your expectations, we're here to help.
80% Refund (Within 14 Days)
80% of your purchase price is eligible for refund within 14 days of purchase in the following situations:
- Your analysis fails to complete due to a platform error
- The analysis produces nonsensical or clearly unusable results
- You experience a technical issue that prevents you from accessing your report
- You are unsatisfied with the quality of your analysis
Simply email [email protected] with a brief description of the issue and we'll take care of it.
Requests Beyond 80% — Case by Case
Requests for a refund amount exceeding 80% of the purchase price are reviewed on a case-by-case basis. We consider the nature of the issue, usage of the platform, and any extenuating circumstances. Contact [email protected] and we will respond within one business day.
Non-Refundable
Refunds are generally not available:
- After 14 days from the date of purchase
- If you have already extensively used the full report, AI chat, and advocacy tools
Chargebacks and Payment Disputes
If a payment dispute or chargeback is initiated through your bank or card issuer rather than through our support process, we are no longer able to offer a direct refund for that transaction. Chargebacks incur significant fees and administrative overhead on our end, and the dispute process itself serves as the resolution mechanism in those cases.
If you have a concern about a charge, we strongly encourage you to contact us directly at [email protected] before filing a dispute. We respond within one business day and are happy to resolve legitimate issues promptly.
How to Request a Refund
Email [email protected] with your account email address and a brief description of the issue. We aim to respond within one business day.
Processing
Approved refunds are processed within 5–7 business days and returned to your original payment method via Stripe.